LEGAL NOTICE

TERMS & CONDITIONS

(The “Let’s Be Clear” Version)

1. Who We Are

We’re CarterFenwick Trading as Disorder Defined — an online T-shirt brand based in the UK.

You can contact us at:
📧 help@disorderdefined.co.uk]
📍 Registered Office - 124 - 128 City Road, London, EC1V 2NX

2. Using Our Website

By using our website and placing an order, you’re agreeing to these Terms & Conditions.

If you don’t agree, that’s okay — just don’t place an order.

3. Products & Descriptions

We do our best to make sure:

• Product descriptions are accurate
• Photos show colours and designs clearly

That said:

• Screen colours can vary
• Minor differences can happen

If something arrives faulty or incorrect, that’s on us (see Returns).

4. Prices & Payment

All prices are shown in GBP (£)

Prices include VAT only if we’re VAT registered

Delivery costs are shown before checkout (no surprises)

Payment must be completed before we dispatch your order.

5. Orders

Once you place an order:

• You’ll receive an order confirmation email
• This doesn’t mean it’s shipped yet — just that we’ve got it
• We reserve the right to cancel orders if:
• There’s a pricing error
• Stock isn’t available
• We suspect fraud

If this happens, you’ll be fully refunded.

6. Delivery

We aim to dispatch orders as quickly as possible

Please allow up to 7 days for delivery

Orders are sent via Royal Mail Tracked 48

Tracking details will be sent once your order has been dispatched.

7. Returns & Refunds

Our full Returns & Refunds Policy lives on its own page (because it’s important).

Quick version:

• You have 14 days to change your mind (UK law)
• Items must be unworn and unused

Custom items aren’t returnable unless faulty

8. Faulty or Incorrect Items

If your T-shirt arrives faulty, damaged, or wrong:

• Contact us within 30 days
• We’ll offer a replacement or refund
• We’ll cover return postage

9. Our Responsibility (The Legal Bit)

We’re responsible for:

• Supplying goods as described
• Items being of satisfactory quality
• Items being fit for purpose

We’re not responsible for:

• Delays outside our control (hello, postal system)
• Misuse of products

Nothing here affects your legal rights.

10. Changes to These Terms

We may update these Terms occasionally.
The version on our website is always the current one.

11. Questions?

Email us at help@disorderdefined.co.uk — we’re friendly, promise.

PRIVACY POLICY

(The “Your Data, Not Creepy” Version)

1. The Basics

We care about your privacy and only collect data we actually need to run our shop.

We follow UK GDPR and the Data Protection Act 2018.

2. What Information We Collect

When you use our website or place an order, we may collect:

Your name

• Email address
• Delivery address
• Payment details (processed securely — we don’t store card numbers)
• Order history
• Website usage data (via cookies)

3. Why We Collect It

We use your data to:

• Process and deliver your orders
• Send order confirmations and updates
• Respond to messages or questions
• Improve our website
• Meet legal obligations

No shady stuff. No spam.

4. Who We Share It With

We only share your data with trusted services that help us run the business, such as:

• Payment processors
• Delivery companies (e.g. Royal Mail)
• Website hosting or ecommerce platforms

They only get what they need to do their job.

5. Cookies 🍪

We use cookies to:

• Make the website work properly
• Understand how people use the site
• Improve your experience

You can manage or disable cookies through your browser or our cookie banner.

6. How Long We Keep Your Data

We keep your information only for as long as necessary:

• Order records for legal and accounting reasons
• Marketing data only if you’ve opted in

7. Your Rights (You’ve Got Loads)

You have the right to:

• Access your data
• Correct incorrect data
• Ask us to delete your data
• Object to marketing emails
• Request a copy of your data

Just email help@disorderdefined.co.uk and we’ll sort it.

8. Keeping Your Data Safe

We use secure systems and trusted providers to protect your information.

No system is perfect, but we take data security seriously.

9. Changes to This Policy

We may update this Privacy Policy from time to time.
The latest version will always be on our website.

10. Contact Us

Questions about privacy?
Email help@disorderdefined.co.uk